|Germany (incl. VAT)||DHL||
|Germany Express (incl. VAT)||DHL express||
available on request
|EU countries (incl. VAT)||DHL International||
|Switzerland & UK (excl. VAT)||DHL International||
|Worldwide (outside EU, excl. VAT)||DHL International||
30€ or on request, please get in touch with us. Custom fees depending on the country is not included.
Our packaging is recyclable and our filling material is 100% compostable.
With us you have the possibility to choose between two packaging options.
You can find more information about our packaging here.
You have the possibility to return your order within 14 days after delivery. A 100% refund of your return shipment can only be made if the items arrive at our premises in their original packaging, unused and undamaged. Please note that for hygienic reasons we cannot refund opened products. We highly recommend to use the same packaging and filling material as we use for adequate protection of the goods to return the products.
If you have received the wrong product from us, we will of course pay the return costs. For all other return reasons and the return costs arising from them, the buyer is responsible for himself.
Returns in connection with promo actions:
If a product was purchased as a result of a promo action (e.g. Gift With Purchase) and the product is subsequently returned, the customer must also return the promo/gift to us.
The cancellation policy with a cancellation form can be found here.
The following two steps illustrate our return process:
1. send an e-mail to email@example.com and tell us the products you want to return. Additional information about the condition of the product will be helpful.
2. We'll get back to you on how to proceed.